Last Updated: April 2026
We value our customers and want you to be satisfied with your purchase. As we use **Paddle** as our Merchant of Record, we adhere to high standards of consumer protection.
We offer a full refund within 14 days of purchase if the service has not been utilized (e.g., no cloud syncs performed), as per **Paddle’s Buyer Terms**.
If you have utilized the Pro features but experienced technical difficulties that we were unable to resolve, you may still be eligible for a refund upon review of your request.
To request a refund, please contact our support team with your order details at: support@one-terminal.com.
Alternatively, you can contact **Paddle Support** directly via their website to manage your subscription and billing requests.
You may cancel your subscription at any time. Cancellation prevents future billing cycles. Your Pro access will remain active until the end of the current billing period.
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